MikoArt · Returns

Good to know

Returns and Shipping - Damage Made-to-Order Artworks

Every MikoArt artwork is produced exclusively to order and is created specifically for you. Each piece enters production only after your order has been placed and is therefore considered a custom-made artwork.

For this reason, MikoArt artworks cannot be returned or exchanged, except where the artwork has been damaged during transport or in the event of a verifiable manufacturing defect, to the extent permitted under applicable consumer protection laws.

Shipping Damage
Please inspect your artwork carefully immediately upon delivery.

If your artwork has been damaged during shipping, please:
retain the original packaging;
take clear photographs of the outside of the packaging;
take clear photographs of the damage to the artwork;
contact us as soon as possible, preferably within 48 hours of delivery.

Once your claim has been reviewed, we will work with you to provide an appropriate solution, which may include repair, replacement or another suitable resolution.

Please do not dispose of either the damaged artwork or its original packaging until the claim has been fully processed.

Should anything unexpectedly be wrong with your order despite our rigorous quality control, we will, of course, provide a prompt, appropriate and carefully considered solution.

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